From fault symptom to appropriate service scope
A startup problem, sample flow interruption, unexpected measurement difference or data link error do not require the same intervention. First, the model of the device and the conditions under which the problem occurs are examined. Plans the need for remote pre-evaluation or physical inspection for MAK Analiz, grain, NIR, protein and moisture analysers based on device information.
Scroll horizontally to see the rest of the table.
| Title | Information to be evaluated |
|---|---|
| Power on / electricity / display | Device label, error message and when the problem occurred. |
| Sample and mechanical flow | Symptom seen during hopper, drawer or movement. |
| measurement deviation | Product, parameters, sample preparation and reference result if available. |
| Software/data transfer | Software version, connection method and error encountered. |
Inspection, repair and parts fit
After the initial information, the adequacy of the remote control or inspection of the device is evaluated. The process to be performed, part requirement and delivery plan are shared with the customer. Spare part compatibility is checked according to model variant and serial number. In measurement awareness, not only the hardware but also sample preparation, calibration and reference conditions are taken into consideration.
Post-processing output and quote scope
The approved process scope, applied intervention and post-process work control are explained during the delivery process. Duration, parts supply and warranty conditions are clarified after the device is examined. Create a request based on the variant and current status of the device in Perten, FOSS or other brands; The scope of service should not be assumed based on the brand name.
How should you prepare your request?
- Brand, model, serial number and place of use
- Error message, photo or short video
- Problem onset and recurrence conditions
- Last maintenance, operations performed and sample results
Also specify the application location, desired service, access/delivery conditions, if any, and appropriate date range. Create a service request with device information.